Rewards Program Frequently Asked Questions
We appreciate your business, and this is one of the ways we can give back. You’ll earn points for activities on our site, such as following our social channels, signing up for Dalstrong Elite, and more. The more points you earn, the more rewards you’ll be able to redeem!
Our loyalty program is open to all US based customers. Anyone with an account is automatically enrolled, and you can view your rewards hub from your account.
You earn points when you create an account, sign up for Dalstrong Elite or SMS, make purchases, follow our social channels, refer friends, and review products. To see details about earning points, click the “Earn Points” tab.
No, our rewards program launched on May, 19th 2023. Points were not tracked before this date.
If you are logged in with the same email you applied with, your point balance will show at the top of the page, right below the header.
Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer and can make your selection. If you have enough points, you can redeem them for a reward with any eligible purchases.
Nope! Go ahead and see how many you can collect.
Approved: These points can be redeemed on rewards immediately. Pending: There is a 14 day approval period after every purchase before your points are verified and deposited in your account. Check back within 14 days to see your approved balance post-purchase. Cancelled: These points will not be added to your account. For example, this will happen if you cancel or return a purchase (the points will change from pending to cancelled, or be subtracted from your current balance if your return is after the 14 day approval window).
You, or someone you referred, cancelled or returned a purchase.
It can sometimes take a few minutes for us to process your activity and provide your points; check back within 24 hours to see your updated balance.
If you no longer wish to earn points, please contact us at firstname.lastname@example.org and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
Simply contact us and we'll re-enroll you. However, your point total will begin from zero.
Please reach out to Info@dalstrong.com for any questions or feedback.
Yes, points expire 12 months after your most recent purchase.
Your tier status depends on your activity over a period of 12 months.
No, we offer $10, $15, $20, and $50 discount redemptions.
You will receive points from referring a friend after our 7 day approval period once they complete their purchase. These codes can be used by new customers only.