Dalstrong offers a rock-solid 100% money-back guarantee and a lifetime warranty against defects. We stand behind our products and our customers, always. Like you, we strive for greatness every day, in our products and our service. If the quality of one of our items does not meet your expectations, we will provide a refund or exchange.
Although we are confident in the care and craftsmanship that goes into each Dalstrong product, we understand sometimes the unexpected can occur.
If one of our items does not meet the caliber it should, please connect with us at firstname.lastname@example.org.
Your full name
A description of the issue
An image that clearly shows the faulty item
We can only provide guarantees for items purchased directly from Dalstrong.
We strive for perfection in our products, so in the event that something doesn’t meet expectations, we will issue a refund or exchange.
In the event of an exchange, shipping is free of charge to all US states. We use Amazon's multi-channel fulfillment, which gives us access to dozens of locations across the country, ensuring rapid delivery to urban hubs. However, locations like Alaska, Hawaii, P.O. and APO Boxes, and some rural and new developments may receive standard shipping.
Items are usually shipped within 24 hours of purchase. Once an item is picked up by a carrier it will generate a tracking number and send it to your email.
International orders are processed and shipped within 4-7 business days. You will receive an email confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional email with tracking information.
Our shipping partner, Web Interpret, calculates International shipping rates based on a variety of factors, including the number of items purchased, the weight of items and dimensions. Shipping costs are calculated at checkout for review before order confirmation.
To comply with Canadian Postal Regulations, knives must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. In the interest of safety, please avoid attaching adhesive materials directly to the product.