orders

Is it safe to order online?

We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How can I pay for my order?

Accepted payments include Visa, Mastercard, American Express, Shop Pay, Apple Pay, and PayPal. If there is a payment service we don’t currently use, let us know and we can add it to our list. 

*We are now accepting installment pay with Klarna. to learn more, click here*

Will I receive a confirmation email when I place my order?

You will receive an e-mail confirming your order shortly after you’ve placed it. Once the order has shipped, you will receive an additional e-mail with shipment notification and tracking information.

Can I make changes to my order?

Yes, when you want to make a change to your order, please contact us right away at info@dalstrong.com with your Order ID so that we can better assist you. 

Can I cancel my order?

We offer an industry record-length 120-day full money back guarantee (including the shipping) and a limited lifetime warranty.

If you want to cancel your order, simply send us a message with your Order ID and we will be pleased to assist you.

What should I do if I receive a damaged or wrong product?

Dalstrong has a lifetime warranty guarantee for our cutlery against manufacturing defects in material and construction and to perform as advertised when properly used and maintained. The Limited Lifetime Warranty is non-transferable.

Despite our policy, we are a small family run company and try to treat our customers like family too.   We place your happiness above our profits and bottom line in the hopes of continued loyalty and mutual trust.  Please contact our Customer Service providing your order ID# and we will look into the matter.  

I am missing a product from my order. What can I do?

We are always here for you to ensure that your Dalstrong experience is exceptional. If you are missing a product from your order, please contact us at info@dalstrong.com and we will be happy to assist you. 

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.