Most orders ship within 24 hours. From there, delivery speed depends on the option you choose at checkout:

Shipping Option:

1. Standard Shipping:

- 5–8 business days
- Free on orders $150+

2. Fast Shipping:

- 3–5 business days
- Available on all orders

3. Express Shipping:

- 1–2 business days
- Fastest option available

Your exact shipping cost and estimated delivery window are displayed at checkout before you complete your purchase.

Yes. Standard shipping is free on all contiguous U.S. orders of $150 or more — applied automatically at checkout. No promo code needed.

Dalstrong Loyalty members get free shipping on every order, no minimum required. Join Dalstrong Elite Rewards →

Absolutely. Standard Shipping is available to Alaska, Hawaii, Puerto Rico, P.O. Boxes, APO addresses, and certain rural or newly developed regions. Delivery times may be longer. Express Shipping is not available for these destinations.

Yes. Dalstrong ships to select countries worldwide through our global shipping partner. International customers will see a localized version of our site with pricing that includes applicable VAT and duties. Shipping rates are calculated at checkout based on your destination.

For most international orders, VAT and duties are included in the pricing displayed on our localized site. If your country is not supported through our global partner, additional customs fees may apply upon delivery and are the responsibility of the recipient.

We work with leading carriers to ensure reliable delivery. You’ll receive tracking notifications at every stage of the shipping process so you always know where your order stands.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed through industry-standard encrypted checkout. We also offer Buy Now Pay Later & Installment-based payments through Klarna.

Absolutely. Your security is a top priority. Our checkout is fully encrypted and PCI-compliant, meaning your payment information is protected at every step.

Yes. You’ll receive a confirmation email immediately after placing your order, followed by a shipping notification with tracking details once your order leaves our facility.

We process orders quickly - most ship within 24 hours - so modifications aren’t always possible. If you need a change, reach out to us at info@dalstrong.com as soon as possible. If the order hasn’t entered the shipping queue, we’ll do our best to accommodate your request. If it has, we can help you with a return or exchange once it arrives.

Yes, in most cases. Contact us at info@dalstrong.com with your order number and we’ll make every effort to cancel before it ships. If it’s already on its way, no worries - our 70-Day Money-Back Guarantee has you covered.

We hold our products to the highest standard, and we take full responsibility if something arrives damaged or incorrect. Contact us at info@dalstrong.com with:

• Your full name
• Order number
• A description of the issue
• A photo clearly showing the problem

We’ll make it right — whether that means a replacement, exchange, or full refund.

Some orders ship in multiple packages. Check your tracking emails to see if a second shipment is on the way. If all packages have arrived and an item is still missing, contact us at info@dalstrong.com with your order number and we’ll resolve it immediately.

We’re so confident you’ll love your Dalstrong product that we back every purchase with a 70-day, 100% money-back guarantee. If it doesn’t meet your expectations for any reason, we’ll provide a refund under our 70-Day Guarantee. Return shipping is covered except for change-of-mind returns on new international orders shipped through Passport, where the customer pays the direct return cost. We honor the return-shipping terms offered when you placed your order; this change does not apply retrospectively. See our international returns information below. This guarantee is additional to your statutory consumer rights.

70 DAY RISK FREE GUARANTEE

Dalstrong Inc is pleased to offer a 70-day full money-back guarantee — one of the strongest guarantees in the industry. Dalstrong maintains a limited lifetime warranty guarantee for our cutlery and culinary tools against manufacturing defects in material and craftsmanship and to perform as advertised when properly used and maintained. This warranty is non-transferable and does not extend to normal signs of wear or damage due to improper use, improper maintenance, accidents, or loss or theft, as is the case with virtually all consumer products.

Examples of improper use, damage or conditions that may void our limited warranty include, but are not limited to, the following:

Bent/Broken Knife Tip: Knives that are dropped resulting in a damaged knife tip or knife blade (broken, bent, chipped, snapped).

Broken/Chipped/Snapped Blade: Knives that are used for purposes otherwise stated, or advised against, such as cutting bone, frozen foods, hard-shelled foods (shellfish, coconut, etc), prying, twisting or bending, and cutting on hard surfaces such as marble, glass, ceramic, or granite.

Wood Handle Issues: Knife handles that are not properly maintained and cared for may deteriorate. Wood handles that have been placed in the dishwasher, left to soak in water, or exposed to high-acidic foods or other harsh chemicals for long periods of time are not covered under this warranty.

Dull Knives: Knives that are not used or maintained properly in order to retain their edge. Proper and regular use of a honing rod and periodic sharpening with a whetstone are strongly advised to maintain the edge of your knife blade to the factory standard. Knives that are neglected or improperly used, such as cutting bone, frozen foods, hard-shelled foods (shellfish, coconut, etc), prying, twisting or bending, and cutting on hard surfaces such as marble, glass, ceramic, or granite will likely render your blade unusable.

Rust/Discoloration: Knives or other culinary tools (including cookware) that are crafted of high-carbon steel that are not maintained properly and are left in standing water, soaked in water, exposed to high-acidic foods or other harsh chemicals for long periods of time, not dried immediately after washing, or stored in wet/damp locations will cause steel oxidation.

This limited lifetime warranty extends to purchases completed through our website, www.Dalstrong.com and Amazon, for which we consider your order ID number proof of purchase. Please retain your order confirmation receipts.

Should you ever need to make a claim or have questions about this criteria please contact us at any time. We’re always here for our customers and are happy to answer any questions you may have.

Contact us at info@dalstrong.com with your name, order number and the item or items you wish to return. For a change-of-mind return, you do not need to provide a reason or photos of a fault. We will send return instructions. Covered returns receive a prepaid label; for new international Passport change-of-mind returns, you pay the direct return-shipping cost as explained below. Contact us before purchasing a label so we can confirm the appropriate return route.

The 70-Day Guarantee applies to products purchased directly from Dalstrong.com. Your statutory consumer rights are additional to this guarantee.

Refunds are typically processed within 5–7 business days after we receive your return, using your original payment method. UK and EU statutory cancellation refunds follow the deadlines below, including when you provide evidence of sending the goods back.

For a qualifying UK or EU statutory cancellation of your whole order, we also refund the cost of our least expensive standard delivery option. Any additional cost of a premium delivery option is not refundable. This does not limit any more generous refund terms promised when you purchased or your statutory rights.

For new international orders shipped through Passport, customers pay the direct return-shipping cost when returning an item because they changed their mind. The applicable cost depends on the shipment and return route. Contact info@dalstrong.com with your order number and the items you wish to return before buying a label. We will confirm the appropriate return instructions and, if we arrange a label, its cost for your agreement before purchase. We do not automatically deduct an unagreed label charge from your refund.

We honor the return-shipping terms offered when you placed your order. This change does not apply to earlier orders, including orders placed while we promised free returns, or where return costs were not disclosed before purchase.

Customer-paid change-of-mind shipping does not apply to faulty, damaged, incorrect or misdescribed goods, or where applicable law requires us to bear the return cost. Damage caused by misuse, accidents after delivery or deliberate damage is not treated as a product defect. Your statutory consumer rights remain unaffected.

If your refund involves duties or taxes, our team will check how these were collected and confirm the applicable process with you.

For eligible online purchases, you may cancel without giving a reason up to 14 days after the day you receive your goods. If an order is delivered separately, the period runs from receipt of the last item. You may also tell us you wish to cancel before delivery. Email info@dalstrong.com with your name, order number and a clear statement that you wish to cancel. A reason or photos of a fault are not required.

Send the goods back within 14 days after telling us you are cancelling. For new international orders shipped through Passport, you pay the direct cost of a change-of-mind return where this was disclosed before purchase. We honor any free-return terms offered when you purchased. Contact us for the appropriate return route and retain proof of sending. These cost terms do not apply to faulty, damaged, incorrect or misdescribed goods, or where applicable law requires us to bear the cost.

We will refund without undue delay and within 14 days after we receive the goods back or you provide evidence of sending them back, whichever is earlier. If we offer to collect the goods, the deadline is 14 days after you tell us you are cancelling. For cancellation of your whole order, the refund includes the least expensive standard delivery charge; any premium delivery surcharge is excluded.

These rights are subject to applicable legal exceptions and do not replace our 70-Day Guarantee or your rights when goods are faulty, damaged or not as described.

For eligible online purchases, you may withdraw without giving a reason up to 14 days after the day you receive your goods, or the last item if an order is delivered separately. You may also notify us before delivery. Email info@dalstrong.com with your name, order number and a clear statement that you wish to withdraw. A reason or photos of a fault are not required.

Send the goods back within 14 days after notifying us. For new international orders shipped through Passport, you pay the direct cost of a change-of-mind return where this was disclosed before purchase. We honor any free-return terms offered when you purchased. Contact us for the appropriate return route and retain proof of sending. These cost terms do not apply to faulty, damaged, incorrect or misdescribed goods, or where applicable law requires us to bear the cost.

We will refund without undue delay and within 14 days after receiving your withdrawal notice. Unless we offer to collect the goods, we may withhold the refund until we receive the goods back or you provide evidence of sending them back, whichever is earlier. For withdrawal from your whole order, the refund includes the least expensive standard delivery charge; any premium delivery surcharge is excluded.

These rights are subject to applicable legal exceptions and do not replace our 70-Day Guarantee or your rights when goods are faulty, damaged or not as described.

Beyond the 70-day guarantee, there is a limited lifetime warranty against manufacturing defects. We stand behind the craftsmanship of every blade, every handle, every detail.

If you believe you’ve received a product with a defect, contact us at info@dalstrong.com with your order details and a photo of the issue.

The lifetime warranty covers manufacturing defects. It does not cover:

• Damage from improper use, care, or storage (each product includes care guidelines)
• Accidental damage such as dropping
• Products that have been independently engraved

Not sure if your situation qualifies? Reach out to us at info@dalstrong.com — we’re here to help.

Hand wash with warm water and mild soap immediately after use, then dry thoroughly with a soft cloth. This preserves the blade’s edge and prevents water spots or corrosion.

Never put your Dalstrong knives in the dishwasher. The high heat and harsh detergents can damage the blade edge and handle materials over time.

Regular honing with a honing steel before each use will keep your blade aligned and performing at its best. For actual sharpening, we recommend using a quality whetstone every few months depending on how frequently you cook. For a step by step walkthrough, watch our full tutorial here.

Dalstrong offers a range of sharpening tools and honing steels designed specifically for our blades.

Proper storage protects your blade’s edge and keeps your kitchen safe. We recommend:

• A magnetic knife strip (wall-mounted)
• A knife block or roll
• Individual blade guards if stored in a drawer

Avoid tossing knives loose in a drawer — this dulls the edge and increases the risk of cuts.

Wipe down with a damp cloth after use. For leather items, apply a leather conditioner periodically to maintain suppleness. For waxed canvas, spot clean only — machine washing will strip the wax coating. Allow all items to air dry completely before storing.

Yes - you can earn points on every purchase and redeem them for exclusive rewards. Please note that reward discounts cannot be combined with promotional offers or other discounts.

You can join for free and start earning immediately. Learn more about our Rewards Program →

Yes. Points expire after 12 months of inactivity.

Any qualifying loyalty activity, including making a purchase, earning points, redeeming points or leaving a review, resets the 12-month clock.

Dalstrong products are crafted in collaboration with world-class manufacturing partners who specialize in premium blade production. Every product undergoes rigorous quality control to meet our exacting standards before it reaches your kitchen.

Dalstrong sits at the intersection of cutting-edge design, premium materials, and master-level craftsmanship. Our blades are engineered for peak performance — from the steel composition to the ergonomic handle design to the precision edge geometry. We don’t just make kitchen tools. We make Breakthrough Culinary Tools™.

Our team is here to help. Reach out anytime at info@dalstrong.com and we’ll typically respond within 24 hours.

You can also visit our Contact Us page for additional support options.