Is there anything that would void Dalstrong’s Lifetime Guarantee?

There are a few things that would void our lifetime guarantee: Damage from improper use, care, or storage. Each product comes with use and care guidelines which explain on the proper care of each product to ensure the longevity of the product. Any damage incurred through an accident, such as dropping. Any products which have been independently engraved are not covered by our Lifetime Guarantee. Not sure if your situation counts or not? Reach out to us at info@dalstrong.com.

I’d like to exchange my order. What should I do?

In the event of an exchange, please connect with us at info@dalstrong.com. Please include: Your full name Your order number A description of the exchange you would like to make (which item you have and what you would like to replace it with).

I ordered one thing, but something else arrived. What should I do?

In the unlikely event of this happening, we will cover the cost of the exchange. Please connect with us at info@dalstrong.com for details. Please include: Your full name Your order number A description of the exchange you would like to make (which item you have and what you would like to replace it with).

Free Shipping and Returns

SHIPPING

Our average delivery time is 3-5 days. Shipping is free.

All 48 contiguous states qualify for free standard shipping on orders of $150 or more. Locations such as Alaska, Hawaii, P.O. and APO Boxes, and some rural and new development areas may result in longer than average delivery times.

WARRANTY

Dalstrong offers a 70-day 100% money-back guarantee. We offer a limited lifetime warranty against defects. We stand behind our products and our customers, always. Although we are confident in the care and craftsmanship that goes into each Dalstrong product, sometimes mistakes happen. If the quality of one of our items does not meet your expectations, we will provide a refund or exchange.

If one of our items does not meet the caliber it should, please connect with us at info@dalstrong.com. Please include:

Your full name
Order number
A description of the issue
An image that clearly shows the faulty item

We can only provide guarantees for items purchased directly from Dalstrong.

We use UPS and you will get email notifications at every stage of the shipment process to make tracking easy.

There are a few things that would void our lifetime guarantee:

Damage from improper use, care, or storage. Each product comes with use and care guidelines which explain on the proper care of each product to ensure the longevity of the product.
Any damage incurred through an accident, such as dropping.
Any products which have been independently engraved are not covered by our Lifetime Guarantee.
Not sure if your situation counts or not? Reach out to us at info@dalstrong.com.

FREE RETURNS

Yes, in the unlikely event that you don’t love your Dalstrong product we will cover the cost of returns and provide a pre-paid label with instructions.

In the event of an exchange, please connect with us at info@dalstrong.com.

Please include:

Your full name
Your order number
A description of the exchange you would like to make (which item you have and what you would like to replace it with).

In the unlikely event of this happening, we will cover the cost of the exchange. Please connect with us at info@dalstrong.com for details.

Please include:

Your full name
Your order number
A description of the exchange you would like to make (which item you have and what you would like to replace it with).

Yes (usually). If you want to cancel your order, send us a message with your Order ID and we will make every effort. If it is already in the shipping queue, we might not be able to stop it. Luckily, we offer a 70-day full money back guarantee, including the shipping.

No, but we can cancel it for you so you can order again.